Kaikô Gift Cards

Shipping

Please allow 5-7 days for your order to be processed for shipping. 

The shipping rate will appear at check-out. Please send an email to welcome@kaiko-artisans.com for inquiries about shipping to all other countries that are not mentioned below. Please note that if the shipping destination is outside of the European Union (EU), the customer is responsible for the accuracy of the customs declaration and for paying any duty and tax. 

We do not send to parcel lockers and PO Boxes or on Saturdays, Sundays, or national holidays.  

For the exact shipping rate, please refer to the following table. 

Returns and Refund

We want you to love our products as much as we do. However, if you are not satisfied, we will accept returns within 14 days of the arrival of your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if any, and in its original packaging.

To start a return, you need to submit a return request. 

1. Log in to your account: https://shopify.com/55954702433/account

 In the Email field, enter your email address, and then click Continue.

OR send us an email 'Return request' at welcome@kaiko-artisans.com

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter a six-digit verification code. Click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. Once we receive the returned order we will issue you a full refund to the original payment method.

Please note that as a small business, we don't offer free shippings or returns so please choose items carefully. All shipping charges are non-refundable and the customer is responsible for all return/exchange shipping costs. Items sent back to us without first requesting a return will not be accepted. Please feel free to send us any questions before purchasing to avoid a return!  Please also note that all of our products are handmade, so colour and shape may vary slightly.  

For any inquiries, please feel free to contact us at welcome@kaiko-artisans.com. We are here to help you!

Damaged/ Exchange item

We carefully pack the order by hand but if your item arrives damaged, please send an image to welcome@kaiko-artisans.com. We will then take care of the matter. If you wish to exchange your item, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For more details please send an email to welcome@kaiko-artisans.com.

We believe you will take care of our products well but please read care instructions on items on our website as handcrafted nature may require extra human care and attention. If you do not follow our care instructions, we will not accept returns for any damage done. If r items are damaged during transit back to us, we will not accept responsibility for any damage caused.

Thank you for your understanding!